Help Center
Guides
Step-by-step walkthroughs for specific setup tasks.
Design & themes
- Customize your store's look: colors, fonts, and layout
Change your store's colors, fonts, corner radius, and layout from the live store editor — every change saves and goes live immediately.
- Add homepage blocks: banners, carousels, and more
Build your homepage from 19 block types — drag them onto the canvas, configure each one, then publish when you're ready.
Products & orders
- Add products, photos, and variants
Create a product with photos, pricing, and variants like size or color — each variant can carry its own price, image, and stock.
- Organize products into categories
Group your products into categories and subcategories so customers can browse your store easily.
- Create discount coupons
Set up percentage or fixed-amount coupon codes, with optional usage limits and expiry dates.
- Highlight products with stickers
Build a sticker library once, then apply stickers like “New” or “Best seller” to individual products.
- Manage orders and fulfillment
Track every order from pending confirmation through to completed, and add tracking numbers for shipped orders.
Shipping & fulfillment
- Set up shipping with Tokoo Shipping
Real courier rates are quoted automatically at checkout, funded by prepaid shipping credit — no EasyParcel account required.
- Book courier shipments for orders
Book a courier pickup for one order or many at once, straight from the Orders page.
- Connect your own EasyParcel account
Book shipments straight out of your own EasyParcel wallet — no Tokoo margin, no shared platform account.
Domains & payments
- Connect a custom domain: DNS setup
How to point your own domain at your Tokoo store by adding a DNS record with your domain provider.
- Accept payments: online gateway and manual methods
Connect ToyyibPay for card and FPX payments, or offer manual methods like bank transfer and e-wallet — all from Settings → Checkout & delivery.
Billing & plans
Running your store
- Follow the guided setup checklist
A step-by-step checklist that walks a new store through everything needed to start selling — every step is skippable.
- Invite your team and manage roles
Add staff to your store with Admin or Staff roles, and manage pending invitations and seats.
- Track inventory across multiple locations
Add pickup or warehouse locations, then track each product variant's stock separately at each one.
- Offer your store in multiple languages
Switch on language switching for customers, and keep the admin dashboard in whichever language you prefer to work in.
- Collect and export newsletter subscribers
Add a Newsletter signup block to your homepage to start collecting emails, then export them anytime as a CSV.
- Understand your analytics dashboard
Read your Revenue, orders, and channel breakdown at a glance, over 7, 30, or 90 days.
- Delete your store
A store owner can permanently delete a store from Settings → Danger zone — here's exactly what happens and when.